February 21, 2012

An Employment Systems Approach to Turnover: Human Resources Practices, Quits, Dismissals, and Performance

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Key Findings

• Organizations using high-involvement work practices have lower rates of quits, dismissals, and total turnover, which in turn leads to higher rates of customer satisfaction.

• Long-term investments in employees—such as the use of internal promotions , high relative pay, pensions, and full-time employment—lead to lower rates of quits, dismissals, and total turnover.

• HR practices that emphasize short-term performance such as intensive performance monitoring and commission-based pay—lead to higher rates of quits, dismissals, and total turnover.

Recommended Citation

Center for Advanced Human Resource Studies. (2012, February). An employment systems approach to turnover: Human resources practices, quits, dismissals, and performance (CAHRS ResearchLink No. 17). Ithaca, NY: Cornell University, ILR School.

 

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